Tuesday, December 31, 2019

Globalization Is A As A Popular Expression - 1392 Words

Globalization is a term that became a popular expression in the 1980 s. Its use describes the amplified movement of people, knowledge, ideas, goods and money across national borders that leads to increased interdependence among the world s populations politically, publicly and culturally. Canada is one of the most globally integrated countries in the world. Our society is comprised of a highly advanced system of communication and information technology, contains a government that is dynamic in universal organizations, an economy that is reliant on trade, a population that travels abroad regularly, and a society composed of individuals from countless cultural backgrounds. (Foster, T. (2006, March 9). Globalization, pg. 2-6†¦show more content†¦It encompasses the deterioration of the environment through reduction of resources, ecosystems and the extinction of the environment, which can either positively or negatively, affects certain Canadian businesses. There is also the sup pression of human rights to consider, which entails the lack of support and working conditions workers may face in any field. Ultimately, it can be argued that globalization is a force for environmental devastation, exploitation of workers and suppression of human rights, all of which are negative effects on Canadian businesses. Exploitation of workers works internationally to negatively affect the credibility and efficiency of Canadian businesses. Nowadays most Canadians and residents of other developed western countries are mindful of the existence of sweatshops and labour exploitation in developing countries such as China, India, and Mexico. We all, including myself, agree that corrupt conditions and low wages for those workers are unacceptable, but none of us can do anything about it because globalization allows it to happen. Business is able to have factories in third world countries, such as Canadian business Joe Fresh, which has factories in India, the Philippines and China. People working in these factories are given less pay for more work. Their poverty and resulting economic depression in their respective countries can trigger adverse reactions across the globe, making them a target for foreigners to choose the cheap

Monday, December 23, 2019

Mr. Smith Goes to Washington Essay - 830 Words

Mr. Smith Goes to Washington is a film about an average man’s journey and experience in Congress as Senator of Mississippi. 1, 2) This man is appointed by the state Governor, Governor Hopper, when one of the Senators from Mississippi unexpectedly dies. 3) Jefferson Smith is chosen as an alternative when the Governor, influenced by a politically corrupt man named Jim Taylor, and the public disagree on which man should be appointed He is also appointed because he can help to earn some of the young votes since Smith is young and runs the Boy Rangers 4) Joe Payne, the other Senator of Mississippi, and Smith begin to develop a good relationship as Smith has looked up to Payne for many years and as Payne and Smith’s father had a close†¦show more content†¦11) Taylor strong-arms Payne by threatening to soil Payne’s good name and to have him removed from office. [ 12) Taylor is a part of the state and owns a large part of Mississippi’s industries. 13) Smith puts up a noble fight against Payne and Taylor’s political machine by performing a day long filibuster that eventually forces Payne to tell the truth and announce his resignation. [did not directly answer #8] The film, â€Å"Mr. Smith Goes to Washington,† presents the Senate in a little different fashion than that of the Senate today in real life. The first obvious difference is that the Senate in the movie is still elected by the state legislature, basically the Governor, meaning that the setting of the film would have to be sometime before 1911 and the passage of the 17th amendment Senate] The difference is that today Senators are directly elected by the popular vote of the people. There are many similarities in the film between the Senate of old and the Senate in present day. This is probably because it takes a lot to change the institutions of the Constitution. First is that there are still 100 Senators, two from each state, that the rules are still mostly the same. [The process on how a bill becomes a law is still the same as far as presented in the movie. Committees still play a very important part in the Senate and the Steering Committee still chooses when legislation is br ought up on the calendar. Also, the movie made mention of theShow MoreRelatedMr. Smith Goes : Washington Analysis1180 Words   |  5 PagesMr. Smith Goes to Washington Analysis In Frank Capra’s Mr. Smith Goes to Washington, a modern David and Goliath story of a man taking on a system way more powerful than himself is evident in its themes of patriotism and standing up in the face of injustice. James Stewart’s portrayal of a naà ¯ve and patriotic junior senator serves as a vehicle with which Capra exposed a side of American politics that previously had been beyond the eyes of the everyman. With the help of incredible supporting actorsRead MoreEssay on Frank Capra’s Mr. Smith Goes to Washington617 Words   |  3 Pagesnbsp;nbsp;nbsp;nbsp;nbsp; Frank Capra’s â€Å"Mr. Smith Goes to Washington† In Frank Capra’s 1939 people’s fable â€Å"Mr. Smith goes to Washington â€Å"Jefferson Smith, a young, idealistic, and naà ¯ve hero from a Midwestern state is thrust into public notoriety through a chance course of events. His journey will compel him to contemplate the veracity of the political foundation which supports American democracy and confront the corruption which seeks to erode it. Smith, leader of the Boy Rangers, an organizationRead More Destry Rides Again, Mr Smith Goes to Washington, and the Fall of the Hollywood Studio System3533 Words   |  15 PagesDestry Rides Again, Mr Smith Goes to Washington, and the Fall of the Hollywood Studio System Thomas Schatz cites the 1950’s as the inevitable end of the Hollywood film studio system, with the signs appearing as early as the height of the second World War (472). However, the seeds of discontent and disintegration within the system were apparent as soon as the late 1930’s, exemplified in such films as Destry Rides Again (1939, George Marshall) and Mr. Smith Goes To Washington (1939, Frank Capra)Read More Mr. Smith Goes To Washington Essay701 Words   |  3 Pages â€Å"Mr. Smith Goes to Washington† Mr. Smith was too naive to survive as a senator during the time the movie â€Å"Mr. Smith Goes to Washington† took place. Mr. Smith’s naivetà © was most evident in his ambitious proposal to start a national boys camp. However, when false allegations regarding Mr. Smith’s motives for starting the camp surfaced, Smith was too idealistic to defend himself from the political machine that accused him of acting in self-interest. Making matters w orse, Senator Smith was a genuinelyRead More Mr. Smith Goes to Washington Essays902 Words   |  4 Pages Mr. Smith is portrayed as an honest man with strong opinions. He is the ideal politician in an ideal society. The film Mr. Smith Goes to Washington depicts a reassuring image that happens to be an image of the past (Wheeler). However, in todays legislature, people like Mr. Smith are rare due to the fact that a politicians primary goal is re-election. The good of the people may come as another intention of a politician, but it is always secondary to bringing home the pork. There should beRead MoreMr Smith Goes to Washington Movie Questions936 Words   |  4 PagesMr. Smith goes to Washington movie questions 1. This film is saying the American democracy can be easily corrupted. The film portrays that it takes strong, determined men with much integrity to stand up for what they know is right. 2. In today’s world there would be some mixed reactions to a senator like Jefferson Smith. Some people would disapprove of him because he is not the characteristic senator and has no political experience. They would think that he was young, and inexperienced,Read MoreCharacter Analysis Of Mr. Smith Goes To Washington995 Words   |  4 Pages Throughout the film Mr. Smith Goes to Washington the main character, Mr. Smith, shows his unfaltering patriotism and devotion toward being an honest man, promoting liberty and freedom. The politicians in the film seem to be the exact opposite of Mr. Smith because they forget that everything is about the people and doing what is right. Many politicians today share both the qualities of Mr. Smith as well as the other politicians, which could be improved. The story begins with a man named Sam FolleyRead MoreMovie Review of Mr. Smith Goes to Washington540 Words   |  2 Pagesï » ¿Mr. Smith Goes to Washington: Review Frank Capra, a renowned Hollywood director, directed Mr. Smith Goes to Washington, which was released in 1939. The film stars Jean Arthur and James (Jimmy) Stewart in the principal roles. James Stewart plays the title role of Mr. Smith as Jefferson Smith, a man chosen to take assume the role of senator after US Senator Sam Foley dies. Governor Hubert Happy Hopper selects Jefferson Smith to fill this role, pressure from his corrupt pseudo mob boss toRead MoreThe Grain of the Voice1312 Words   |  5 Pagesscreens. James Stewart: Mr Smith Goes to Washington (Frank Capra, 1939) In the early 1930s, many prominent stars with very recognizable voices surface in Hollywood, and one among these rising stars was James Stewart, whom was said to be made famous by Capra’s Mr Smith Goes to Washington. In Capra’s film, Stewart plays the character of Jefferson Smith, a kind-hearted and naà ¯ve young senator who finds himself trapped in the webs of dirty politics. As the story gradually unfolds, Smith finds his strengthRead MoreEssay about Film Review: Frank Capra’s Mr. Smith Goes to Washington1887 Words   |  8 Pages In Frank Capra’s Mr. Smith Goes to Washington, a naà ¯ve Jefferson Smith sets off for Washington D.C. as a United States Senator, where he learns that politics is not as transparent as it may seem. Released in 1939, one of the most successful years for film, Mr. Smith became a smash hit, easily becoming the second largest blockbuster of that year. However, 1939 was also the year World War II had started, and coupled with the war’s association with the Great Depression, the hit film was bound to

Sunday, December 15, 2019

Believe in Yourself Free Essays

You are beautiful when your strength and determination shines as you follow your path – when you aren’t ruled by the obstacles along the way†¦ You are unstoppable when you let your mistakes educate you, as your confidence builds from experiences†¦ When you know you can fall down, pick yourself up, and move forward†¦. Stop judging, and appreciate the beauty within you, judging yourself is not the same as being honest with yourself†¦. The only challenge greater than learning to walk a mile in some else’s shoes, is learning to walk a lifetime comfortably in your own†¦ In every smile there is beauty. We will write a custom essay sample on Believe in Yourself or any similar topic only for you Order Now In every heart there is love. In every mind there is wisdom. In every human being there is a soul, there is life, and there is the ability to see all these things in everyone, including one’s self†¦ Treat yourself the way you want others to treat you, accept yourself! Insecurity is what’s ugly, not you. Be you, just the way you are, in the beautiful way only you know how†¦ The way you treat yourself sets the standard for others. You must love who you are or no one else will either. And whenever you are truly comfortable in your own skin, not everyone will like you, but you won’t care about it one bit†¦ Be aware that you will always appear a little less than some people prefer you to be, most people are unaware that you are so much more than what they see. You are good enough just the way you are, you have nothing to prove to anyone else†¦ Care less about who you are to others and more about who you are to yourself. KNOW YOUR WORTH!!!!!!!!!!!!!!!!!!! How to cite Believe in Yourself, Papers

Saturday, December 7, 2019

Claims Ground Warrant free essay sample

Claim, Warrant, and Grounds Introduction Cruelty, Civility, and Other Weighty Matters by Ann Marie Paulin examines how the world views overweight people with negative stereotypes. Paulin takes a stance to create an argument on the wrong take of overweight people in America. Claims Paulin uses several passages to make claims about how society looks wrongly and unjustly on people who are overweight. â€Å"I swear, if I have to sit through one more ad proclaiming that life is not worth living if you aren’t thin, I’ll slug somebody† (Paulin, 2007). Paulin tends to get irritated at the way society judges people who are overweight. There is definitely a bias in the media as well as pretty much wherever you look as far as overweight people are looked at. Paulin also states that â€Å"The evidence is beginning to pile up out there that being fat may not be nearly as bad for a person’s health as the crazy things people inflict upon their bodies to lose weight† (Paulin, 2007). We will write a custom essay sample on Claims Ground Warrant or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page She is simply talking about the crazy things that people eat or take that make them lose weight. Fat people are assumed to be lazy, stupid, ugly, lacking in self-esteem and pride, devoid of self-control, and stuffed full of a host of other unpleasant qualities that have nothing to do with the size of a person’s belly or thighs. † (Paulin, 2007). By these statements, she sets the stage for the argument and the conclusion. Grounds The grounds is the basis of real persuasion and is made up of data and hard facts, plus the reasoning behind the claim. It is the truth on which the claim is based. Grounds may also include proof of expertise and the basic premises on which the rest of the argument is built. Paulin talks not only about being overweight but also about the American lifestyle. She stated that â€Å"One of my colleagues came by today with a newspaper article on the Krispy Kreme Donut chain; evidently, Americans eat three million Krispy Kreme donuts each day. We may talk tofu, but we gobble glazed† (Paulin, 2007). She is making a strong statement about how Americans can easily adhere to the easy and tasty treats rather than the healthy stuff. Paulin does state that â€Å"Americans all need to work on eating healthier and getting some exercise. † (Paulin, 2007). This statement is indeed very true. Americans do need to live a healthier lifestyle, but it can be a lot easier said than done. The media twists things around to where society snubs overweight people. Warrant A warrant links data and other grounds to a claim, legitimizing the claim by showing the grounds to be relevant. â€Å"We need to get back to recognizing that a human being is a collection of qualities, good and bad, and that appearance is not the ultimate way to judge a person’s character or value to society† (Paulin, 2007). This is a very strong statement about acceptance.

Friday, November 29, 2019

Marriage and Belle S Husband free essay sample

Belle and her husbands. Belle and her husband live together but seem to inhabit deferent worlds apart from the home they share and the community in which they live. Inside themselves, a complex array of thoughts and emotions stir, torturing them all and complicating all their lives. Divide by Two by Francisco Recall is not Just a peep into a moment of a married couple It Is a trickily structured short story, an artistic execution of the Iceberg Theory. The focus is on Belles husband, the narrator of the story.By zeroing in on how he aerates the story, one takes a closer view of what really happens in their home, and what his real relationship with his wife Is. Also, by understanding what he feels and thinks, one understands the meaning behind the title and the symbolisms manifested In the literary work. The story Is eighty percent dialogue consisting of mostly repetitive structure as regards to how Belles husband relates the story I said, Belle said. We will write a custom essay sample on Marriage and Belle S Husband or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Apparently. It wasnt written to show who said what. The repetition gave itself away and that it wasnt geared neither toward information nor clarification.Instead. It Is to signify separation. They were two different beings, not united. Not one. Another example took place when he went to his room to get some clothes. DO Actually, he never referred to this room as our room. It was they he and Belle who were divided by two. Apparently, he Isnt paying attention to what Belle was saying. He keeps on asking her to repeat. His body feels exhausted and whatever Belle was saying doesnt interest him as much as the sound of the piano music which Wife Y was playing did.In almost every movement or his change of loci, his sense of he house is marked by how clear he heard the piano music, The Turkish March from Mozart Piano Sonata No. 1 1 . to make the right decision to maximize personal gains Len this story, the theme for me is about the problems of a couple, especially husband and wife, In this story, I think It is Like having two wifes or husband, or Like having an affair with someone even though you already have our husband or wife. She Is no Turk but she keeps playing the Turkish March, Belle said.Even his awareness of Belle is magnified by the piano music, or the lack of it. I wondered why now the words kept ringing clear to me. Then I felt and sensed that the piano had been stilled. Suddenly the night was silent, suddenly the air was still. But what Belle was trying to bring into his consciousness might have been of critical importance. The story Jumpstarted abruptly, introducing the situation without further ado, a sign that the problem was of considerable Intensity. Yet he took It as something close to hokum, if anything at all. When the piano music stops, he turned on his music player.I rose from the lounging chair. I walked to the globe-traveler near the wall outlet, plugged the cord in and snapped the lid open. Belle followed me. I was playing the range disk for music when Belled leaned forward and snapped the Lid shut. Again. 1 OFF personal audio tracks. If he does, he could have done so even while the piano music Nas still on. Instead, he turns on his music player because the piano music stopped. Nat he might have wanted was a distraction, a reason not to listen to Belle. But Belle is quick in cutting him off from another source of distraction. And thus he is forced to listen.Belle thinks ill of Wife Y and points out that that Wife Y must have hated her and her friendliness or Husband Axs friendliness toward her. But Belles husband doesnt think its appropriate either. She doesnt like me. Belle said. And she doesnt like anyone to like me When he gave me flowers from her garden, I dont think she liked that. Who would? I asked. Maybe the flowers werent such a good idea either. He was only being friendly as I was, Belle said. Oh, yes, I said. Out again, he doesnt want anything to do with Belles complaints, claiming that he doesnt know them as much as Belle did.But Belle thinks otherwise. Oh, you do, too, Belle said. Mimi ride with them too sometimes. I did that only once, I said. I rode with them on the front seat. She tapped him on the thigh when she got off at Pavilion 2. That was the last time. Did that bother you? Belle asked. Not that in itself, I said. Only the demonstrativeness: as if to show that she is his and he is hers. This is a critical point. Readers are already aware of Belles friendliness toward Husband X as suggested by the flowers. But Belles husband somehow shows a little more room for thought as regards to the gap between him and Belle.If the demonstrativeness didnt really bother him, there is no need to mention it. And then Belle criticizes Wife Yes demonstrativeness in short shorts Nile puttering about her garden. To which her husband retorts that Belle herself didnt follow rules of conduct when she went visiting the other cottages with Husband Y several times, to which Belle responds that it was Just a fulfillment of neighborly duties. Then Belle points out that the other couples lawn is bigger than theirs. Because of this, the husband is again forced to pay attention. He looks out the Endow. It is eight forty-five and isnt too dark to see the adobe markers.But what mess to appeal to his eyes are the specter-like presence of the flowers, which were already attributed to Wife Y. He reasons out that that might be so because she needed more land for her flowers. But Belle complains again, saying there is an unfair division of lawns. This time, her husband snaps and begins to insult Husband You mean the halves are not equal? The halves are not halves? I asked. Whats the matter with you? Belle said. Whats the matter with him? I asked. Isnt he a doctor of mathematics or something? A fine doctor of mathematics hes turned out to be if he cant even divide by two! Whats eating you? Belle asked. Maybe he should have brought a survey team with him and used a transit, a plumb line, and a pole, I said. Maybe he could divide by two then. Maybe he could even divide by ten. The husband cant repress his annoyance anymore. And when he still Not deal with Husband X, Belle threatens to settle the matter herself. Again, he is left with no choice but to approach Husband X, using a rather impersonal method. Using their dusty (apparently unused) typewriter, he write a note to Husband X. AS he types the note, he can hear Mozart Marriage of Figaro from the other house dado-phonograph and he thinks Mathematics and Mozart. Mozart and Mathematics. The Turkish March and Marriage and Figaro were both Mozart, which Nerve referred to as a predilection of Wife Y, and Husband X is a doctor of mathematics. Looking closely, he doesnt seem to think of the Juxtaposition of mathematics and music compatible. Anta sends the note to the next house. By handing Husband X the note, they have passed the point of no return. When the inevitable comes, the two men decide to talk outside. There is a rather illogical state of verbal exchanges, mostly on Belles husbands side.But they dont talk much of the adobe blocks or the act of putting them there as boundaries. Instead, what takes place is an outburst of outrage coming from somewhere uncharted. And in the heat of the situation, Belle rises and declares Near. And finally, it is Belle whom her husband needs to settle matters with, anyway. It is worth noting that Belle keeps on seeing Wife Y as a nemesis while her husband always defends her. Belles husband didnt seem to like Husband X but Belle keeps on defending him. It is an unfortunate situation, but it makes the distance between the husband and wife make sense.Whether it is difficult to point out which between the attraction between Belle and Husband X or the hidden desire of Belles husband toward Wife Y was stronger, it is of no doubt that the division of the two couples relationship is caused by their inability to set proper boundaries and infidelity. Divide by Two is indeed tricky, its symbolisms vast and multifaceted. However, one only needs to see how miscommunication and misunderstanding breaks human relationships to get a glimpse of what people should avoid. This, among others, could be the reason behind the story existence.

Monday, November 25, 2019

Medicine In Ancient Mesopotamia

Medicine In Ancient Mesopotamia MEDICINE IN ANCIENT MESOPOTAMIA Sources Of Mesopotamian Medicine Just about all of the medical information we find about ancient Mesopotamia today comes from cuneiform tablets found in the region, and few are about their medical practices. Pictures or diagrams depicting their medical practices are almost non-existent. Many of the tablets that do mention medical practices have survived from the library of Asshurbanipal, the last great king of Assyria. The library of Asshurbanipal was housed in the king's palace at Nineveh, and when the palace was burned by invaders, the tablets were baked. This made them a lot like modern day pottery, therefore they were preserved very well.In the early 1920's, the 660 medical tablets from the library were published by Campbell Thompson. Many other medical texts have been published more recently. For example, Franz Kocher has published a series of volumes called Die Babylonishch-Assyrische Medizin. The first four volumes contain 420 tablets found from sites other than Asshurbanipal's library.Diseased large intestineThe other two volumes of Kocher's work fill in what Campbell Thompson was missing. Which were bits and fragments of prescriptions and procedures. Many of the medical texts found are prescriptions but some are called "treatises." These treatises were used for medical diagnosis and prognoses. The diagnostic treaties is organized in head to toe order with separate subsections covering convulsive disorders, gynecology and pediatrics. It has been found that descriptions of diseases contained in the diagnostic treatise demonstrate their keen ability to observe and their diagnoses were usually right. Mostly all expected diseases can be found and described in parts of the diagnostic treatise. Some treatments are the same as modern treatments for the same condition.Concepts Of Disease And Healing Mesopotamian diseases are often blamed on spirits, gods, ghosts, etc. Each spirit was held responsible for a specific illness...

Friday, November 22, 2019

Criminology Theory Analysis Essay Example | Topics and Well Written Essays - 1000 words

Criminology Theory Analysis - Essay Example Merton, then, explains how people cope with social norms, goals, standards and means of achieving the prescribed goals. When people are able to conform with the legitimate means of achieving the prescribed goals, they conform with the social norms. In an anomic society, people cope through different means. There are ritualists, those who conform with the legitimate means, conforming to social norms but not expecting to achieve the prescribed goals. When people cannot achieve the prescribed goals through legitimate means, they tend to find other ways, resorting to illegitimate means of achieving the goals. This creates deviance and individuals begin to adapt using rebellion, innovation or retreatism. Individual’s choice of adaptation depends on how they view the prescribed goals and means in achieving it. It depends on their willingness to conform or reject the standards set by the society. Sex work or prostitution can be legitimate or illegitimate depending on the set of values and norms of the society. The exchange of sex for money or material possessions equivalent to the service given can be viewed in different perspectives. A society that views it as legitimate will have no problem since people conform to the social standards of working to get economically successful, one the ultimate prescribed goals of most societies. If prostitution is viewed as illegal in the society, then, it becomes a deviant behavior. The standards, norms and values of the society are created and developed through the shared meanings of the majority or the entire society. These socially accepted standards, norms and values becomes the guiding principle of the individual’s behavior and lives. This becomes the basis of their means in achieving the prescribed goals of their societies. Economic success has been one of the measures of being successful as an individual. This can be classified as a prescribed goal by the society, as it creates personal and economical

Wednesday, November 20, 2019

MKT 301 MOD 2 CA Essay Example | Topics and Well Written Essays - 1250 words

MKT 301 MOD 2 CA - Essay Example Marketers position their brands in a distinct manner to ensure that the target consumers find a reason to purchase their products in preference to others. In position, a marketer identifies a target market for a product or service through the strategies of price, promotion, place and packaging (Cooper 25). Through constant use of a certain product brand, consumers develop relationships with the brand and it becomes a part of them. This paper examines the relationship consumers have with Hunt’s tinned tomatoes and Dr. Coldfinger’s medical services. It also determines if people have relationships with all brands and distribution of brands. Fournier argues that consumers have relationships with the brands they use. Fournier asserts that for consumers to have a relationship with brands, there must be some interdependence between the two. The characteristic of interdependence is enhanced to the scope that brands are humanized, personalized and somewhat animated (Fournier 344). In addition, just like the way relationships between people reflect common features between the two participants, brand relationships also do the same. Moreover, Fournier compares particular types of human relationships with brand relationships that are similar. The aspect of a brand as a relationship partner broadens the understanding of brands beyond the concepts of loyalty, brand satisfaction, brand personality and brand attitude. The objective of analyzing these concepts is to consider brands as contributing partners to the customer in the dyadic relationship. Fournier argues that brands can and often do serve as feasible relationships partners . The relationships between consumers and brands involve mutual exchange between interdependent partners and it is purposive in providing meaning to the people involved (Fournier 350). In addition, this relationship provides a variety of potential benefits to participants and with time, these interactions change according to fluctuations in the

Monday, November 18, 2019

Communication Essay Example | Topics and Well Written Essays - 500 words - 5

Communication - Essay Example r, our on field work has showed that there exists a significant communication gap between the two sections of hospital personnel rising from inconsistent micromanagement practices and a general absence of information in the lower levels of hierarchy. There existed a general perception that the NHCGL is not a career enhancing option for senior and junior members alike. The concern over stagnation in the career graph can adversely affect the motivation level of the personnel and their subsequent work efficiency. The senior management was found not to take an active interest in the development of junior members and are alleged to be more concerned with their own affairs. In matters pertaining to the administrative policy making, there exists no mechanism for the administration to review the feedback of ‘those administered’. Another recurring concern is that of redeployment of military personnel which should ideally consider various personnel parameters such as time on contract, time on board, previous deployments and moreover ensuring that only qualified candidates are called for deployment. A majority of the staff is ill informed about the general redeployment process. These micro managerial flaws exist despite the presence of various training, development and administrative grievance redressal programs within the organization. The Command Career Counselor (CCC) ensures that the Commanding Officer is informed on all matters concerning retention. There is an Education and Training Department which requires the naval staff to undergo an annual training program which covers various topics pertinent to the staff members. The entire training session beginning at the period of initiation of a new member is tracked by a Command Check In/ Check Out program. In addition there are numerous orientation programs emphasizing a multidisciplinary approach to training and services. But none of these addresses the concerns of those members who are well initiated into the

Saturday, November 16, 2019

Leadership Theories and Styles

Leadership Theories and Styles Leadership theories refers to the approach that a manager adopts in order to exercise authority in the work place and be able to direct staff towards meeting the organizational mandate as outlined in their job descriptions. It is the way that a manager resorts in order to discharge all the sum total of responsibilities that entails management and leadership. Leadership theories have just recently been advanced and well understood, earlier literature that is available which attempted to identify and classify leadership theories focused on personality aspects that defined leaders and which defined followers. It was not until 1939 when, Kurt Lewin as the lead researcher was able to provide a well documented and thorough research of leadership theories at the time in a study that formed frameworks and references of future studies in leadership theories and styles. The results and finding of the research were published in the U.S Army Handbook. Current available literature on leadership theories in the context of modern organization is still varied in terms of the number of the main leadership theories. In the journal of Harvard Business Review, Schmidt and Tannenbaum has summarized the four common leadership theories that can be identified in modern organizational leaders. First theory of leadership is referred as Autocratic or authoritative style, as the name would suggest it refers to an approach where a manager maintains and run an organizational with a tight leash on the apparatus of power. A manager is this type of style expects his word to be law and employees do not have room to present their suggestion for consideration. Decisions are made at the highest level of an organization and handed down through established protocols to be implemented across the appropriate levels by the employees through existing organizational procedures. In this type of leadership motivation among employees is very minimal or nonexistent and the techniques that are used to provide motivation apply a combination of threats and promises such as benefits and retributions (Tannenbaum Schmidt, 2008). The other type of leadership theory is bureaucratic style of management. In this type of management a manager requires that all work procedures within the organization be done in such a way as clearly outlined in the organizational manual or according to the set policy. Regardless of situations that are unique and in which the organizational policies might not apply, a bureaucratic leader is more likely to insist on sticking to the organizational way of doing things (Tannenbaum Schmidt, 2008). This leadership kills creativity in the work place and might give rise to work burn out, however it is appropriate in a work setting such as in laboratory research environment where all variables of interests are carefully controlled in order to achieve desired results. The third type is democratic leadership style also referred as participative style since it strives to involve employee in organizational management and decision making. In this type leadership a manger understands that employee are more informed in some instances than their leaders and can therefore provide valuable insight that can enable informed decisions at the management level. It makes an employee feel important and appreciated at the work place and is therefore a very motivating method of running an organization. By involving employees in organization management and decision making serves to impart this skills in their routine job requirements besides grooming them for their next career levels within the organization (Tannenbaum Schmidt, 2008). However this style is only effective in an organization where employees are skilled and very knowledgeable in their areas of specialty since they are less likely to make work related mistakes that might be costly to the organization. The final and fourth leadership style is the Leissez-Faire a French word that loosely translated describes lack of interest, and rightly so because in this case a manager is almost detached away from the intricacies of organization and employee management. Much leeway is given to employee to use their best judgment and achieve individual or teamwork requirements, meet targets and work deadline (Hofstede, 2007). The manger hardly ever supervise employee or follow up on their progress but relies on internal organizational systems. As with the democratic style this style too should be adopted where the employee are qualified and competent in discharging their duties without direction and are mature to achieve self motivation. This being the styles that a manager can use in organization and people management, there are other factors that are crucial in determining which leadership style a manager is likely to apply or indeed must apply in order to efficiently provide leadership. One is the managers personality type that is usually determined by the level of education, skills, experience, and previous work environment, this factors will significantly determine which approach a manager will use. For instance previous work environment could shape a managers future leadership roles to match with that experience. Another factor is the personality type of the organizational employees that is also shaped by other factors such as skills, competence, experience and their level of position. Depending on the employees personality a manager might not have choice on the type of the leadership to use (Kovacevic Builder, 2010). Finally an organizational values, traditions, and policies will also provide bearing as to how an organization is run and a manager might find that deviating from previous managers leadership approach might result in management crisis. Geert Hofstede, the Germany psychologist who researched the revolutionary findings that provided the first measurable evidence between association of culture and organization in what he termed as power distance, explains that the approach that a leader adopts to manage people is as a result of the attitude of the manager towards the employees (2007). Positive leaders he notes are likely to adopt the democratic or Leissez-Fare style that places much trust in employees and sets to achieves motivation through providing rewards. Negative managers on the other hand are more predisposed to adopt authoritative leadership style that uses set of punishments to achieve employee cooperation and ensure motivation. Leaders also use consideration and structure in employee and organizational management. In consideration the managers seeks to ensure that employees concerns are addressed and their need met. A manager therefore is aware that these way employees are more likely to perform well in discharging their duties through undivided attention. The other approach is structure where a leader approach to employee management is through increased task and job output assessment. The focus is on continuously providing employee with duties as the only way to measure employee performance (Hofstede, 2007). Let us now do an analysis of leadership style in practice using examples of known organizations that are managed by leaders that we are familiar with. Google incorporation recently found in early 2000 is now worth billions of dollars and has revolutionized the way internet search is done; they have the most efficient online search engine which is the company trademark (Kovacevic Builder, 2010). Google CEO Eric Schmidt organizational leadership perhaps is the single most significant factor that has contributed to the success of the organization besides it ability to continuously launch online innovate products compared to their rivals, Microsoft incorporation. Microsoft Incorporation that was establish decades ago by it founder and present CEO Bill Gates has been in the business of developing consumer softwares and recently has increasingly ventured towards cutting a niche of market share that is presently found online. Microsoft incorporation has decades of experience in consumer development products and marketing strategies that rivals Google, now it biggest competitor and the undisputed leader on online advertisement and its search engine thats can now been enabled through use of 36 languages (Kovacevic Builder, 2010). Microsoft Incorporation strengths lies in it experience and domination of the market for many years and it organizational strengths. Bill Gate the leader and CEO of Microsoft has over time adopted leadership style that has been instrumental in defining Microsoft organizational values, traditions and management approaches at other levels. The management style that Bill Gate has now used for a long time and which defines Microsoft Incorporation is the one where employees are managed top down by their manager with the managers exercising great control and clout in decision making process (Kovacevic Builder, 2010). Bill Gates is the leader who has largely shaped the vision and organizational direction that Microsoft has so far taken over the years. Being the founder of the company it is right to assume that Bill Gates would exercise more control and authority on where he would want his company to head. But this authority is in no way limited to making important decisions in that pertains to the future of the organization. In employee management Bill Gates has put internal mechanisms that provide oversight of employees performance and usually provide direct supervision to ensure that organizational project are on course and employee are adequately involved in the process. Each department manager is supposed to oversee and provide directions to junior staff on the shape that project are expected to focus on in line with decisions made at higher levels. This leadership style of Bill Gates therefore seems to be a blend of democratic and authoritative, which tends to lean towards authoritative style (Kovacevic Builder, 2010). As a result employee creativity is hampered and channeled to focus towards pre-arranged lines of ideas on which they are managed in order to deliver. For instance decisions arrived at board meetings of senior management personnel might decide that Microsoft as an organization need to focus more on developing an online search engine that is more superior to Google in order to remain competitive, as recently happened. Then employees are given directives that are supposed to implement this strategy without deviations, an employee who might be having a fresh idea that could be pursued to redefine the organization product might therefore have no platform for presenting such an idea and the organization innovativeness is likely to slump back as is now the case at Microsoft Incorporation (Kovacevic Builder, 2010). In Google Eric Schmidt prides himself in running an organization where less time and effort are delegated in terms of employee management. Back in 2002 when Eric Schmidt was hired as the CEO of the Google Incorporation he never realized that an organizational vision and direction could be largely defined by the creativity of the employees. The Google Incorporation founders Larry Page and Sergy Brin are even less involved in providing leadership and employee management. The leading factor that is used in staff recruitment at Google incorporation is the ability of a person to be creative. At Google incorporation employee are not managed per se but are put in very small teams of 3-5 persons and have as much leeway on any area they wish to focus that they believe hold potential of defining future opportunities with consumers. After a team comes up with an idea that they think the company should pursue they present all the facts in support of the idea including the budget requirement and possible time frame that might be required before initial results can be achieved for assessment, additional resources that would be necessary are also requested at this point (Tannenbaum Schmidt, 2008). The report is then presented to a committee comprised of very senior and experienced employees that would go through the report for vetting based on its strengths, resource requirements, time frame, and relevance of the application to consumer among other variables. Since employees are in an environment that continuously nurtures and encourages creativity at work place, more ideas keep coming from the employees that are as varied as the breath of products that Google incorporation keeps launching in the market place with an astonishingly regular rate. It is this Leissez-Faire leadership style by Eric Schmidt that is also the culture of the organization that has enabled Google to remain competitive and above all define new frontiers in the industry that some years back was unheard of. In just about ten years Google Incorporation has launched more consumer online products and applications than Microsoft has achieved in the decades that they have been operational (Kovacevic Builder, 2010). The future of Google as a company is going to be more influenced by the diversity of it employee which is the key to its strength besides the Leadership style that continues to encourage workplace creativity. As is now the norm Google is in a position to continue dominating the market share not only in online products but will continue chatting the future and the shape that future products will take and where online market wars will occur (Tannenbaum Schmidt, 2008). References Hofstede G. (2007). Culture and Organizations: Software of the Mind. New York: McGraw- Hill Publishers. Kovacevic, L., Builder, A.U. (2010). Google Incorporation Vs Microsoft Incorporation. Retrieved April 9, 2010 from http://www.builderau.com.au/strategy/soa/Google-vs-Microsoft/0,2000064882,339290499,00.htm Tannenbaum, R., Schmidt, W. (2008). How to Choose a leadership Pattern. Harvard Business Review, 733(23), Retrieved April 9th 2010 from http//www.havardbusinessreview.org U.S. Army Handbook. (1973). Military Leadership. Washington DC. Government Press.

Thursday, November 14, 2019

A Modest Proposal Concerning the Environment Essay -- Environment Envi

A Modest Proposal Concerning the Environment * Based on Jonathan Swift’s â€Å"A Modest Proposal† (1729). It is a melancholy object to those who travel through this great country to see isolated corners of this fair realm still devoted to protecting the environment. The wretched advocators of these ideals are frequently seen doling out petitions and begging at their neighbours’ doors to feed their obsession, which keeps them in the contemptible poverty that they so richly deserve. I think it is agreed by all parties that it is an eyesore to see these people blockading the roads to prime tree-cutting land and bombarding our most respectable government with impractical proposals. It is not so Herculean a task to discourage these self-named â€Å"environmentalists† in their follies by paying them no heed. However, a new generation of them has sprung up. Citing how it is in fact profitable to protect the environment, they try to pull blindfolds over the public’s eyes. Therefore, whoever could find an easy and economically sound method of reclaiming these lost souls would deserve to be made the head of our nation at the very least. But my intention is very far from being confined to converting the people who are currently obsessed with protecting the environment; my aims are much more marvellous, and shall take in the whole number of people capable of falling in love with nature. Now, sustainable development and quality of life are crucial to the well being of our nation. Thus, I have pondered many a year on this very important matter and have consulted a very knowing Canadian of my acquaintance at the World Wildlife Fund (WWF). The amount of natural resources in this country being usually reckoned infi... ...rs with them. This will lead to the unity of a strong nation. Fifthly, we can achieve our ideals of obtaining sustainable development and a high quality of life; we will also be able to save the lost â€Å"environmentalist† souls from wandering past these ideals. There are many other advantages to my humble proposal, such as having fewer issues to worry about and having the knowledge that we humans can harness Nature. As you all know, knowledge is power. I can no more think of any objections that might be raised against this proposal, but I can assure you that I stand to gain nothing from these necessary suggestions, as I own neither lakes nor rivers, and I do not have any stocks in the biotechnological market. I have no other motive than to bring about the public good of my country, by advancing our trade in the exploitation of nature.

Monday, November 11, 2019

Mississippi Burning

The 1988 movie â€Å"Mississippi Burning† directed by Alan Parker, is loosely based on true life events surrounding an FBI investigation that followed the 1964 murder of three civil rights activists by members of the Ku Klux Klan (KKK) in a small Mississippi town.   The investigation led to the conviction of some prominent figures in the town including members of both the sheriff’s and mayor’s offices who were also members of the KKK. The movie documents the methods used by the KKK to control the black community at that time.   The well masked intimidation, violence and murders of black people in the community by the KKK must be seen as acts of terrorism and therefore, the unorthodox methods employed by the FBI to uncover the crime can be justified as necessary and appropriate given the circumstances. The movie portrays a war waged by the KKK against non-Anglo Saxon people in the South during the early 1960’s.   Blacks, Jews, Catholics, Turks, Mongols were all targets of the KKK.   In fact, the list of unacceptable races or origins was extensive, but in the South at that time, the main target of KKK aggression was black people. The KKK used violence, intimidation and coercion as means of controlling the black people and creating a culture of fear in the community.   So effective were these tactics that even non-racist members of the community, such as the deputy’s wife in the movie (played by Frances McDormand), who were sympathetic to the plight of the black people, were afraid to speak up or voice their opinions for fear of backlash and reprisal. While an all-encompassing definition of terrorism is difficult to pin down, the Jackson, Mississippi Division of the FBI defines terrorism as â€Å"the unlawful use of force or violence against persons or property to intimidate or coerce a government, the civilian population, or any segment thereof, in furtherance of political or social objectives.† The United Nations goes further to state that terrorists are usually clandestine and that â€Å"the immediate human victims of violence are generally chosen randomly or selectively from a target population, and serve as message generators.†Ã‚   Based on these definitions, it is clear that the actions of the KKK were indeed terrorism.   The violence perpetrated by the KKK against the black people in the community was unlawful, intimidating to the civilian population, anonymous (KKK members wore cloaks), and random means of sending a message to the larger population. In the movie, two very dissimilar FBI agents head the investigation into the disappearance of the three activists.   In the beginning, the investigation is lead by Agent Ward (played by Willem Dafoe), a young, very correct and by-the-book northerner.   He does not understand the unwritten rules of the South and therefore, his methods fail to yield the results that he hopes for or has achieved elsewhere in his short but successful career. In fact, his investigative techniques actually jeopardize the safety of the black people in the area because the KKK, watching every move the FBI make, go to great and sometimes violent lengths to make sure no one speaks to the investigators.   Agent Anderson (played by Gene Hackman), on the other hand, is from Mississippi and understands more about the culture of the South.   Only when he employs more extreme and rather questionable methods that mirror the methods of the Klan themselves, do the FBI close the case and convict the killers. If the KKK is to be classified as a terrorist group, then it must follow that all members of the Klan assume some of the responsibility for the crimes they committed.   In the case of this film, one could extend the guilt even further to include the entire community.   It was clear that the actions of the Klan were cruel, deadly and well known amongst the townsfolk and yet almost everyone stood back and allowed them to continue their reign of terror.  Ã‚   In light of the greater good therefore, the FBI were justified in taking the actions they took to stop the KKK and thus hopefully curtail further violence and intimidation in the community. The atrocities committed by the KKK against non-white members of the community were more than crime.   These actions were terrorism and all members of the group played a role in perpetuating the terror.   We are all responsible for hatred. References Federal Bureau of Investigation, Jackson Division. (n.d.). Retrieved November 5, 2006 from http://jackson.fbi.gov/cntrterr.htm Definitions of Terrorism.   United Nations Office on Drugs and Crime. (n.d.). Retrieved November 5, 2006 Zollo, Frederick and Robert F. Colesberry. (Producers), & Parker, Alan. (Director). (1988). Mississippi Burning [MotionPicture]. United States: MGM.      

Saturday, November 9, 2019

Electro Learning Essay

In the recent years, technology continues to evolve and improves its capability affecting every individual’s daily routines. Technology has impacted the different facets of life and certainly changed and redefined the way we live (Oak, 2011). One of the most common technologies used by people around the globe is computer. According to International Telecommunications Union or ITU, in 2010, the ratio of Filipino computer users over the Philippines’ population results in 29,700,000 over 99,900,177 or 29. 7% of our population. The users of computers vastly increased and prospered since it was invented. Nowadays, computers in any form become an integral part of our lives due to its functionality. The purpose of computers has engaged into complexity which made everything possible beyond our thoughts. Since there was a wide-range of computer usability, one of the emerging areas of computing is software development. Software varies with application depending on the contents and purpose. One way to implement good software amongst series of development is electronic learning or simply e-Learning. Rapid e-Learning is an ongoing trend which enables flexible and cost-effective creation of learning materials (Pforte & Stolzenberg, 2007). One of such obvious transformation and enhancement that will greatly affect the living standard in the future is the revolutionized technology being implemented in the education section (StudyUp, 2010). Technological development in the 1990s and 2000s appears to be beneficial to education. Currently, technology improvement follows Moore’s law which states that computers become twice as efficient approximately every two years (Lebedev, 2010). Education has changed significantly in the last twenty years. One of the main reasons education has undergone so many changes is because of technological development (Lebedev, 2010). Learning across the world is changing and bringing about this change is the use of information and communications technology (ICT) or simply, computer, which has advanced the access to information and is providing a richer, more immediate and relevant opportunities for those who have embraced it (Famor, 2011). The use of ICT for education is revolutionizing the traditional classroom and encourages learners to progress outside of the four walls of classroom, is more personalized and has become powerful motivational tool; the use of ICT in education is greatly helping developing countries to catch up with the education race becoming a great equalizer and providing access (Famor, 2011). E-Learning develops into different phases which targets not just higher education and adults but also children. The case of collaborative learning becomes available for children as a computer user (Crook, 1998). Kids and computers are nearly inseparable these days (Heiting, 2011). A recent study on Internet Access and Use by Filipino School children showed 74 percent of the children respondents use the computer or internet and 34 percent started between 2-9 years of age (Asian Institute of Journalism and Communication, 2009). The statistics showed that computer becomes more popular not only for adults but also for children. Our children’s lives are already influenced by the technology (Indian Child, 2011). Computers are an important (and virtually unavoidable) part of your child’s life and education (Heiting, 2011). The introduction of technology in the educational field has made the process of learning and knowledge sharing, an interactive and fun-filled activity (Oak, 2010). A positive and effective combination of education for children and technology could be a good impact on the advancement and preparation on Filipino children’s learning process providing with parental guidance. PROJECT CONTEXT According to the human capital theory, the economic development of a nation is a correlation of the quality and quantity of its education (Okemakinde & Olaniyan, 2008). Economic development of a nation corresponds with the number of educated people. â€Å"The modern world in which we live is often termed a â€Å"knowledge society†; education and information have become production factors potentially more valuable than labor and capital. Thus, in a globalized setting, investment in human capital has become a condition for international competitiveness (Meinardus, 2003)† The Philippines education system faces different problems causes for the quality of education in the Philippines to take risks. As Cruz stated, our country needs 10,549 new classrooms, 1. 22 million additional seats, 67. 03 million new text books, and 12,131 more teachers for 2006 and summing up to 11. 30 billion in Philippine currency which is impossible to solve (2006, January 22). Another potential problem reported from DepEd Fact Sheet for Academic Year 2002 to 2007 gives the following education data: Teacher : Pupil (Elementary Students) Average Ratio is 1:36 while Teacher : Student (High School Students) Average Ratio is 1:41 ( Jobo, 26 March 2009). Population growth in the country is 2. 3 percent annually which results to 1. 7 millions of babies born every year and probably claims their educational provision but as a conflict with gargantuan problem, our country only has few resources, lack of facilities and too many students (Meinardus, 2003). With what reality reflects, Mainardus states that the quality of Philippine education has been declining continuously for 25 years agreed with the statement from senior department of education that schools are failing to teach the competence the average citizens need to become responsible, productive and self-fulfilling (2003). The mission of DepEd is to provide quality basic education that is equitably accessible to all and lays the foundation for life-long learning and service for the common good (Department of Education [DepEd], 2011). Ironically, the problems stated and the mission of DepEd seems to contradict with each other. Since the computers continue to grow and the users continue patronizing it, e-Learning could be a complement in eliminating problems concern with the education issues. The problem in education remained unsolved for years but through technology, the problems might be reduced. New technology can support learning; in particular, computers can be a medium in which material can be rendered accessible through creating visible and manipulative representations (Crook, 1998). I-Turo is an electronic learning tutorial software application especially made to nurture minds of young generation. I-Turo provides teaching and tutorial methodologies for young learners between 3-6 years of age. It responds with the need of our society in terms of early education and parental tutoring both accessible at home and based on Philippine context. It answers the needs of e-Learning software for a child which is purely based on the standardized Philippine curriculum. The Software application satisfies the interaction between parents and children in a convenient and educational way. From the software title itself, I-Turo, a Filipino word meant to teach and to give knowledge is the main concern of the aforesaid software. From manual teaching, I-Turo requires the integration of teaching electronically through computers. I-Turo centers contents based upon Philippine curriculum for pre-school education while contextualizing the Philippine culture and environment. As differ with e-Learning, the software is not intended to be learned alone or even distance learning but to be a medium for educating children with the guidance of the parents. PURPOSE AND DESCRIPTION A. PURPOSE The primary purpose of I-Turo is to enrich the knowledge of young Filipinos on the pre-school level which is the foundation of fundamental knowledge combining different elements of teaching from the creative interfacing that captures the interest of the child into the valuable contents. Cognitive development is the focus of the software to help young learners to cope up from the possible impact of education crisis. Cognitive development includes development of communication skills, sensory-perceptual and numeracy concepts and skills. Communication skills refer to competencies in expressing ideas and feelings both in English and Filipino such as oral expression and basic readiness skills of listening, pre-reading and writing (Southeast Asian Ministers of Education Organization [SEAMEO], 2003). Sensory-perceptual and numeracy skills refer to the ability to observe, discriminate, compare and classify, and to understand, count, read and write numbers (Southeast Asian Ministers of Education Organization [SEAMEO], 2003). Pre-school services in the country is 19. 5 % over 11. 5 million children aged 0 to 6 years (Education Encyclopedia, n. d). As concluded, pre-schools in the country only served few children under the aforesaid ages. It shows that more than half of Filipino children doesn’t go to school for nursery and kindergarten which logically results to more than half of children population spend their pre-primary learning at home or might not experience this level of learning. Since pre-school level is compulsory, I-Turo provides an alternative way to experience early childhood education which is important to child’s cognitive development. Early childhood education showed benefit and positive outcome on child’s intellectual Quotient (IQ) development and fewer social or behavioral problems (Ellis-Christensen, 2011). Some long-term benefits of early education in pre-school learners are greater parental involvement, fewer referrals to special education or remedial services, higher grades, better social skills, greater ability to focus and even less likely to commit illegal acts (Ellis-Christensen, 2011). Computers and software titles increases in numbers and targets young children progressively (Indian Child, 2011). Nowadays, children learns to read and write with computer games becoming a child’s learning tool instead of traditional flash cards and other materials (Indian Child, 2011). With the following computer usage, pre-school children today spend hours in front of computer everyday (Heiting, 2011). These evidences purposely support what the software aims which is to apply information technology into education that can lessen some problems. Pre-school education consists of nurseries and kindergartens that cater children under the age of 3-6 (Southeast Asian Ministers of Education Organization [SEAMEO], 2003). Children 3-5 year of age are developmentally ready to use computers and a best opportunity to let them control and explore computer and software (Education Encyclopedia, 2011). On the other hand, children ages 5-7 are ready to begin using computers for more directed purposes, which includes communication, information gathering and skills development (Education Encyclopedia, 2011). Research suggests computer use among pre-school children might actually improve their readiness and academic achievement (Heiting, 2011). In a study, children who worked on computer at home and at school using educational software performed better on measures of school readiness and cognitive development rather than children without computers (Heiting, 2011). I-Turo aims to provide a quality early education with the help of parental tutorial. The software application does not intend to replace the pedagogical and traditional approaches but to be a supportive education to add up on the learning experience of a child. Since numerous problems were discussed in the Philippines quality of education, it is the time to make necessary action of both parents and child. Parental involvement is a great factor influencing child development which benefits positively into child’s growth. The Importance of parental involvement is reinforced with the increase of effectiveness of the education the child receives (Hornby, 2000). Parent involvement at pre-school was a major component and tends for more success and achievements of a child. As Hornby states that greatest gains are made when parents are more directly involved such as when they act as tutors with their children (2000). Perry preschool project in the USA concluded that children who had undergone with parental tutorial had significantly higher IQs, increased academic achievement, decreased need for special education placement, and less unemployment (Hornby, 2000). Some parents rely with computer for learning process of their children applicable for interaction, which is one important learning step (Indian Child, 2011). As a part of I-Turo, parental involvement would help in shaping child’s intellectual growth with tutorial system. Early childhood education is general term that describes a diverse range of programs (Ellis-Christensen, 2011). Since preprimary education is not compulsory, the software can provide the needs for education in convenient way with unlimited access (Southeast Asian Ministers of Education Organization [SEAMEO], 2003). Software can provide compilation of programs for early childhood education and tutorial in less expense with more parental bonding, peer interaction while learning. Parents who commit to an â€Å"at home† education, need to commit to being creative and engage in raising their children (Ellis-Christensen, 2011). The software could enhance child’s progress through different methods of learning and new form of material for teaching. Most experts agree that early childhood education works best in low pressure, social and very friendly environments (Ellis-Christensen, 2011). Another purpose of the software application is to support collaborative learning with multi-users. Through different set of knowledge and activities, the software could inform children with knowledge according to their need, from basic up to moral values. The software also intends to uplift and popularize the values and Philippines-based knowledge to the eye of Filipino youth at an early stage. I-Turo pursues to educate the children as a home learning experience with the parents since the ratio of teacher and students continues to increase and the focus for each student directly lessen affecting the learners progress. The pre-school level of education is not a requirement to basic education, through the software application children could learn providing with guidance and interaction between parents and child or with other users. Through considerations on different factors influencing learning, the purpose of the software could successfully integrate technology in form of education. Thorough explanation of I-Turo is provided in the description. B. DESCRIPTION B. 1 What is I-Turo? I-Turo is an electronic learning tutorial software application primarily intends to support pre-school learners and provides basic knowledge for cognitive development. The software caters early childhood education and parental involvement through tutoring system. The software is designed base on the needs, interests and applicability for child’s knowledge progress. The software is a supplement for educational tools and another medium to impart basic information in a new set of material that would match the interest of the children today. It will not be a new form of technological invention but an enhancement and upgrade on the existing educational software across the globe. It will add innovative and interactive ways of implementing tutorial software to the child by the parents and new input device depending on the child’s capability. It will also include multiple users on a single computer for parental tutorial interaction and even parent to children tutorial which means of tutoring children simultaneously and interactively. Cooperative work skills and language skills develop through working with others on computer through cooperative activities (Education Encyclopedia, 2011). B. 2 The Software users Since I-turo is designed for children at age of three (3) to six (6) years, parents and child are the target users of the software. Children at these stages enjoy interacting with active links and areas on the screen, discovering the effects of clicking different choices (Education Encyclopedia, 2011). At an early stage of 3-6, children need guidance from an adult. Parents play an important role into the child development process that will depend on the proper way they interact and support their children on their cognitive progress as a part of growth. The software requires minimum of two users, one would be the tutor and another would be the child. The tutor will be the master educator, most probably the parent to work with the child at early stage who will guide the child on the over-all process of tutorial and education with the help of the software. The tutor does not need to be professional, as long as he or she knows basic knowledge o ncomputer literacy, the software will guide user in the flow of tutorial process. The second user will be the child who acts as the preprimary learner. The child should be at 3 to 6 to appropriately imbibe the information on the software. The tutor could also handle simultaneous users with maximum of 4. The software could accept additional children users each time ranges up to 4, while additional new mouse is compulsory every time new child user is associated with the group. B. 3 Multi-pointing Technology The software applied one of the latest innovations technology to date which is Multi-pointing. Multi-pointing technology can handle multiple mice synchronously without any error or confusion on the computer. Every input mouse on the software has its own identity and does not affect the cursor movement of another. Multi-pointing improves the interaction for multi-users in the software which mainly a subject in providing parental involvement in tutorial software such as I-Turo. This technology helps the software to establish advancement on early education and parental tutoring software with the increase on access of possible users and reduction on the cost for additional personal computers. It supports collaborative learning between children and reduces time framework on the tutorial session of different child which can be done in one certain time concurrently with the children. Through the use of this technology, the objective to handle 5 users in one software application could be implied successfully. According to Crook, technology could be used in collaborative learning effectively (1998). B. 4 The Software contents The contents of the software are the most important aspects in an effective learning experience for pre-school learners through technology. The software development is intended for children under 3 to 6 years of age. This supplement or tool for early education and tutorial is base on the contents suitable for the children. From the top approach, the design of I-Turo is graphically friendly into children’s eye view. It combines good color combination and intermediate graphics resolution to hinge on children’s visual capability. The color scheme of the software consists of primary colors, soft textured colors, and light and bright variety of color combination to introduce children to different colors. The appearance of the  software targets to accommodate the appropriate design for children’s interest and attention which affect learning through visual implications. The software is also composed of sounds and music to boost the enjoyment and to carry on children’s focus. It also shows graphic images such as different objects to reflect the reality into the software. The category of knowledge for tutorial is divided into different subjects such as English (language and reading) and Filipino (Wika and Pagbasa) based on the curriculum. Each â€Å"Unit† included in the software’s contents covers knowledge for cognitive development of a child. Each â€Å"Unit† also consists of lectures, activities and assessments. Lectures are managed by the parents, tutor to be precise to educate children from the software contents. Lectures are purposely designed for exiguous interaction to inform the child relaxingly by the tutor little by little. Lectures acquire small mice movements from the tutor and child/children to embark the knowledge into their minds. Activities follow variety of methods to enrich their minds actively on what have they learned and as a practice and application. Activities might be done interactively with peers and tutor or a choice of alone depending on the preference of the tutor or the child. Assessment is done through testing and examinations in a friendly environment. Every assessment is graded right after to see the progress and can be easily evaluated. The lectures and activities are fixed in format while assessments come randomly for the number of mice involved in a session. All the contents can handle 1 tutor and children up to 4 users as long as the tutor can work smoothly with these children. Each level also has sub category of subjects to organize certain information accordingly. The subjects of each all level are similar on the field but differ in scope and difficulty. The subjects of the system are based on the Philippine curriculum prescribed by the Department of Education for preschool students or pre-primary learners. All information is based upon books referred and preferred by the Department of Education, educators, and other professionals. All the contents are assured to be relevant, related, and accurate. The methods of implementing information undergo with psychological approvals and referrals from the child psychologists and come also from researches and documentations by the professionals. I-Turo is contextualized from Philippine based context. It adds moral values and guidance tutorial for childhood good manners and right conducts. Since the software is designed for Filipino children, it promotes Philippines not just graphically but also some lectures and activities which mainly involve Philippine literature, culture, values, and other country based facts. The design of the software such as objects is mainly a part reflected by the Philippine’s context and reality applicable for kids. B. 5 The Hardware The hardware of I-Turo is composed of any computer as the main that can install software based on software requirements. The Compact Disc would be the default storage of the software installer for computers. The I-Turo is designed for kids hence, the input device of the software should respond with children’s capability in interacting with computers. Handling normal mouse is an issue on ease of use for children under 6 years old below. One way to solve difficulty in handling interaction with computer is to produce a child-friendly mouse which can accommodate children’s capability in convenient manner. The design of USB (Universal Serial Bus) cabled mouse is bigger than the normal size and shaped circularly to easily and comfortably hold it. The mouse has equal and proportional shape to easily notice the middle button by the users. The design is proportional to cater not only right-handed but also left-handed. The mouse is big enough to support children’s hand and navigate the mouse through optical sensors. Since children took a hard time to understand the dissimilarities in clicking the left click and right click, a new design of mouse is implemented to handle software application for kids. The mouse only has a one click functions as the usual left click of ordinary mouse. The right click is not necessary to be a part of input device of the software so; right click is removed to eliminate confusion of children between left and right click. The left click is placed at the center as one and only press button for inputting or clicking. In terms of physical design, the color of the five mice varies with different colors such as blue, yellow, green, pink, and purple to showcase variation of colors. The mouse is rounded, soft edged, and lighted with simple yet creative designs to capture the attention of children. Since computers is limited with a few number of USB ports, the mouse will include USB port hub to provide access on the five mice simultaneously. The hub has 6 ports, 5 for the mice and 1 as an extra. The hub is designed with soft color and child-friendly structure. The computer, installer, hub and mice work together as one to be a medium of tutorial and education through the use of technology today. The proposed design of the mouse without the hub is shown in the figure 1. Figure 1: Sample computer mouse proposal without the hub (actual size and design may change). B. 6 Implementation Numerous computers spread out in different places, with different forms and versions but, most of it functions exactly the same. Since computers are everywhere, the implementation of the software would be easy. After completing the hardware requirements, the software should be compatible to the operating system of the computer also based on the system requirements set by the software developers. Installation of the software to the computer would come next. Possible implementation of the software works with only 1 tutor, 1 computer and differs on the number of children and mice depending on the number of users. Different implementations are shown in the following figures. a. Figure 2: 1 child, 1 computer, 1 tutor, and 2 mice b. Figure 3: 2 children, 1 computer, 1 tutor, 3 mice c. Figure 4: 3 children, 1 computer, 1 tutor, 4 mice d. Figure 5: 4 children, 1 computer, 1 tutor, 5 mice I-Turo does not influence young learners to concentrate on computers which pessimistically affect and ruin the normal life of a child. On the other hand, I-Turo lends technology to be an aid and tool for educating children without affecting the bond between parents and child. Through a good foundation of education, Filipinos could be highly competent around the world. Providing good sources for education, students can be highly knowledgeable even at early stage. OBJECTIVES GENERAL AND SPECIFIC OBJECTIVES I-Turo entailed development on an electronic learning tutorial software application for childhood cognitive development containing effective lessons based on Philippine context. The primary objectives of the project beyond accuracy, reliability and effectiveness were: (1) To develop a computer-based software application engaging into maximum usability solving problems related in education focusing on childhood cognitive development and moral guidance stages between 3-6 years of age through e-Learning technology and based on Philippine educational curriculum; Specific objective as follows: †¢to design a software application catering its usability and applicability for more numbers of people in the society †¢to create software concerning with Philippine based context such as traditions, history, values, Filipino language, epics and etc. †¢to include information from basic level into kindergarten level lessons (English (language and reading) and Filipino (Wika and Pagbasa) ) for home study purposes and thorough understanding †¢to focus on the information intended to be learned during the childhood mental development stage as a good foundation of knowledge †¢to integrate good manners and right conduct in the software contents †¢to categorize subject content into different level of learning and understanding depending on the applicable knowledge for each age based upon the curriculum. (2) To improve and enhance the knowledge of young Filipinos through introductory and exploratory learning with computers as a positive, effective and easier way of collaborative learning experience; Specific objective as follows: †¢to introduce a well constructed graphics for early education that could interest young learners †¢to provide an accurate and efficient information and software contents applicable for young learners (3) To implement a new form of input device and interactive tutorial medium responding on the needs for parental tutoring, early education preparation and assistance for child’s progress and knowledge updates. Specific objective as follows: †¢to implement the breakthrough on Multi-pointing Technology supporting on multi-users for mouse control handling †¢to create an application satisfying parenthood guidance for young learners †¢to support interaction between multiple user such as parent-child, parent-children, parents-child and parents-children †¢to ease the use and access of educational medium such as cards, posters, books, charts, and other more and transfer it in a computer-based software as one tool. †¢to engage young learners into early education with the use of technology corresponding with parent-child bonding while learning at a convenient manner †¢to maximize the use of computers for teaching young learners with different methods †¢to guide every progress on children’s accumulated knowledge through testing and examination †¢to implement new form of input device under children’s capability for ease of use SCOPE AND LIMITATIONS This project will focus on implementation of computer-based software application designed for childhood tutorial and early education for cognitive development and integrating moral values guidance. The project will mainly cover Philippine based curriculum corresponding on the knowledge needed by young Filipino learners approved by professionals such as psychologists, educators, guidance councilors and government agencies and its officials. The contents would be guided by accurate information which undergoes with studies and supported by certified books applicable for young learners referred by professionals. The project will target learners under the age of three (3) and up to age of six (6), to be general, pre-school learners. Even though the application will be designed for normal learners, special cases of learners with disability or disorder might be also guided by the software but it does not assure that the software could give an effective feedback on the user’s learning process since it does not undergoes with a study for special cases. Moreover, the application efficiently caters relevant knowledge based upon studies for tutoring and early education for pre-school. Fundamental information regarding on different subjects and context will be applied as a further investment on child’s cognitive development. The application will include school subject’s references such as Language, Reading, Wika, and Pagbasa with integration on Values Education. Other information related on Philippine history, culture, traditions, tales, epics and other important facts are also included for exemplifications or activities. All the contents are limited only the curriculum provided by Department of Education for pre-school. Thus, different levels of learning will be categorized based on subjects and ages for understandability and different type of strategic teaching and learning methods will be featured. Every subject on each category covers lecture, activity and assessment or testing and examinations. As a part of child’s improvement, the application will address a progress status of a child and analysis of performance during the assessment period done after lecture and activities. The application will adopt the latest Multi-pointing Technology which utilizes its function for handling multi-users. Through Multi-pointing Technology, the application can support parent and child tutorial interactively. It does not just provide a single human –computer interaction but can also be used by more than one (1) user up to five (5) and may also be depend on computer mouse availability. In the process of learning, parents will participate in tutorial with the computer and child. The parent will be the tutor, the child will be the student and the application will be the medium and source of education. The software recommends parents to guide their child for electronic learning tutorial. It also encloses collaborative learning with parent and with peers or other students simultaneously and interactively. One (1) tutor and one (1) child are the basic user requirements and can add up limited into four children (4). In terms of the software development, the contents of the software is limited on the information provided by professionals, study or research and from pre-school books which is fixed on the system. Since the application will contain Philippine based-curriculum, the subject would only be effective for young learners in the Philippines. The application will be limited on usage because it is not accessible on the internet and works only with a computer and software installer. REVIEW OF RELATED LITERATURE/SYSTEM EARLY CHILDHOOD The developmental period that extends from the end of infancy (3 years old) to about 5 to 6 years of age.

Thursday, November 7, 2019

Operations Management and Information Systems The WritePass Journal

Operations Management and Information Systems Introduction: Operations Management and Information Systems Introduction:Advantages and Disadvantages of Open-Source Software:Advantages and Disadvantages of Packaged Software:Analysis:Customer Relationship Management Software:Conclusion:ReferencesRelated Introduction: Operations management in the contemporary business environment requires the application of various strategies which enhance reliability, efficiency, and effectiveness in the process of getting goods to the final consumer. An important aspect of operations management includes supply chain management which suggests that it is essential for a firm to be aware of how it will deliver goods to the final consumer and through which channel or mediums. The contemporary business environment requires the use of technology to support operations management and to enable effective communication with various parties in the production and supply chain process (Bonaccorsi Rossi, 2003). Accordingly, this report focuses upon a boutique business by the name of Heelz and is based in England. The business has gradually grown over the years and now amounts to seven stores out of which two are located in Spain. Thus, the business is looking to internationally expand and gain market share in the European market. Due to the recent expansion, the owner of the business, Sally has purchased a warehouse in South England. Sally wants to launch an e-commerce arm to her existing business but is not interested in incurring excessive additional expenditure. As Sally’s boutique, Heelz and the three new shops she has bought from Zapatos have completely different technological systems; she needs to integrate the two new parts of the business and must also addâ€Å"b2c† e-commerce functionality within her business. Sally’s requirements include full integration of these information systems with the retail stores and not only relying upon return/exchange or purchase o f goods via courier. Sally requires advice on whether the use of open source software is appropriate for her business as she feels that the use of packaged software would be a highly expensive option. This report will focus upon the use of open source software and compare it to the use of packaged software. The report will begin with a general analysis of the advantages and disadvantages of using open-source software. The report will then continue with a comparative analysis of using packaged software and apply it to Sally’s situation in order to determine whether the use of open-source software is appropriate for the business. The report will then continue to explain the Strategic Systems Information Planning Process and conclude with a summary of the main points made in the report. Advantages and Disadvantages of Open-Source Software: The use of open-source software is a relatively new concept which has become increasingly popular over the years. One of the biggest reasons for this popularity is because the use of open –source software is completely free. However, as the software is developed by a non-profit community, it also suffers from some disadvantages. The first advantage of open-source software is free to use and it is also free to distribute to various consumers (Lerner Tirole, 2002). Moreover, it is also easy to modify open-source software. The use of open-source software involves very low costs which amount to only a fraction of the costs associated with using other similar packaged software (Dahlander Magnusson, 2008). Open-source software is accessed by a large community of people thus bugs are fixed instantly and users do not have to wait for the next release of the software to fix problems. Thus, the use of open source software enables the use of a secure and stable code. The use of open-source software is not dependent upon any particular company or person and the use of the software can continue whether the company or the person exists or not. Open source software uses a format which is easily accessible for everyone and does not have problems of being incompatible with certain formats. Moreover, there is no need for the use of anti-piracy measures and complex licensing models like those used in packaged software (Weber, 2004). However, there are various disadvantages of using open-source software which include not being straightforward or easy to use. Thus, such software cannot be learnt in a day and require extensive training or the hiring of a professional before they can be properly used. All functions are not easily used on open-source software and there may be some problems in integrating proprietary software with open-source software. Hardware functions may have a problem in being compatible with open-source platforms which makes it vital to use third-party drivers (Lakhani Von-Hippel, 2003). Hence, it is highly advisable that adopting open-source platforms should not be a choice based upon the low-cost involved. Thus, firms should appropriately analyze and understand the requirements of open-source platforms before they decide to implement and use them in their business (Crowston,   Howison, , Annabi, 2006). Advantages and Disadvantages of Packaged Software: Packaged software include IT solutions which are bought from companies offering a whole solution to IT applications with various functions. Such software includes customer relationship management software, enterprise management software, and other solutions which help companies organize their customer records and operations and provide an efficient flow of information from one party to another. Using packaged software solutions enables a firm to use smaller programs in which applications are all together. As packaged software solutions are offered at an expensive price, the software packages are also easy to use. Moreover, they also offer a number of functions integrated into one package and thus means it is easier for companies to connect all of their outlets or stores with one software solution (Chen Popovich, 2003). However, there are also certain disadvantages associated with the use of packaged software which include the fact that once a bug or a defect is discovered in packaged software, it may take substantial time to fix this problem or it may only be corrected when a new version of the software is developed. Moreover, purchasing a packaged software solution may be highly expensive for a firm and may require ample effort in integration with all the IT systems of the firm. Moreover, packaged solutions have limited functions and are thus focused upon certain processes rather than providing unlimited functions which may be available in other open-source software packages. Hence, while packaged solutions do offer substantial advantages to the consumer, they also pose a certain number of disadvantages as well. Accordingly, it is important for a firm to analyze whether it is appropriate for it to use a packaged solution or whether it is appropriate for it to use another IT solution according to i ts specific requirements (Reinartz, Krafft, Hoyer, 2003). Analysis: Sally’s boutique, Heelz, has expanded to a large extent and is now internationally dispersed in Europe with three outlets. Moreover, as Sally has added a warehouse in South England to her business, there is a need for her to be able to integrate all of her retail outlets, warehouse, and her customers via one system. While Sally does not wish to incur immense overhead costs, she is more interested in using open-source software packages to integrate her e-commerce system. However, as mentioned above, while using open-source software platforms may be low-cost and economical for some firms, it is vital to not only consider the low-cost aspect of using open-source software but a firm should consider its particular circumstances (Xu et al, 2002). In Sally’s case, using open source software would provide her with an economical solution, a variety of functions, and the ability to make the software compatible with different systems. However, the problems posed with the use of open-source software are that it is less reliable, may not be efficient, and may also be highly confusing to use. It may also be problematic to use open-source software while attempting to integrate it with various hardware systems. As Sally has to integrate various parts of her business with her â€Å"b2c† e-commerce solution, she requires a reliable network which would also be customized to suit her needs and appropriately attend to the requirements of the Heelz brand name. Thus, while she does not want to incur excessive cost, using open-source technology may not be appropriate to suit the reliability and efficiency needs of her business. Moreover, she is likely to incur excessive costs by using open-source technology as she would probably have to train workers to use the software that   she opts to use and it would be difficult to integrate the software on all the hardware systems in her various stores (Parvatiyar Sheth, 2001). Accordingly, as Sally’s operations are dispersed across borders and she needs to integrate the stores, warehouse, and her customers with one another, she needs a reliable and efficient solution which will be easy for her customers to use, easy for her workers to use, and will also best project the Heelz brand name. Hence, it is most appropriate for Sally to use a packaged software solution for her business rather than using an open-source platform (Wilson, Daniel, McDonald, 2002). The next section of this report will explain how Sally can go about integrating various parts of her operations including her warehouse, stores, and customers with one packaged software solution. Customer Relationship Management Software: As Sally wants to set up a â€Å"b2c† e-commerce system and integrate its warehouse and stores through one IT solution, it may be most beneficial for the company to use customer relationship management software. Such software can provide the company with a number of functions which include placing orders and making payments via credit card and other means, communicating with customers, making new offers, and ordering new stock when there is insufficient stock available. Thus, the company will remain in touch with customer demands, be able to forecast future customer preferences, communicate with customers and receive feedback regarding previous stock, and inform customers of new forthcoming stock. Moreover, using such software can make it easier for the company to anticipate future demand trends, keep accurate customer records, and design effective marketing campaigns based upon customer preferences and feedback. It will also enable the company to appropriately manage its supp ly chain and order stock that is needed instead of piling up unwanted stock (Ryals Knox, 2001). In order to integrate CRM software upon all of its systems, the company must ensure that all of its systems are compatible with the software selected and then must install the software upon all of its systems including the company’s warehouse, retail stores including the newly purchased ones from Zapatos, and with its customers. As the software may be relatively easy to use, the company must simply make all of its employees familiar with the use of these systems through one to two training sessions and can then use the systems to their advantage (Mithas, Krishnan, Fornell, 2005). Using a packaged software solution can enable the company to make maximum use of the functions it offers and integrate the software effectively within all of its dispersed operational outlets. Moreover, the company can opt for an economical packaged solution and as it may be a one-time investment, it may not incur the company excessive overhead costs. However, considering the fact that reliability and efficiency are very important for the company because of its growing size and needs, the company should not opt for an open-source IT solution (Mendoza et al, 2007). Conclusion: Thus, according to the specific requirements of Heelz boutique and its growing size, this report concludes that it is most appropriate for the company to opt for packaged solutions in order to integrate its various operational outlets and its customers. The company cannot opt for open-source technological platforms because of their complex nature and because the company’s needs are likely to change often in the coming years. Moreover, the company requires a highly reliable and stable solution which can help the company grow its operations and effectively communicate with its customers (Jayachandran et al, 2005). Accordingly, this report recommends that the company opt for a packaged customer relationship management solution to meet its need for â€Å"b2c† e-commerce with its customers. The company can optimize its use of a customer relationship management software by choosing a low-cost package which is compatible with the hardware installed on the systems of all its stores and its warehouse. Accordingly, the company will be able to efficiently and effectively communicate with its customers, enable them to place orders and track their shipments, provide feedback and complaints, and be informed of new products amongst many other things. Moreover, the company can keep accurate and up-to-date records regarding customer preferences and future demand forecasts (Jayachandran et al, 2005). References Bonaccorsi, A., Rossi, C. (2003). â€Å"Why open source software can succeed.† Research Policy. Vol. 32(7) pp. 1243-1258. Chen, I. J., Popovich, K. (2003). â€Å"Understanding customer relationship management (CRM): People, process and technology.†Business Process Management Journal. Vol.  9(5) pp. 672-688. Crowston, K., Howison, J., Annabi, H. (2006). â€Å"Information systems success in free and open source software development: Theory and measures.†Software Process: Improvement and Practice. Vol.11 (2) pp.123-148. Dahlander, L., Magnusson, M. (2008). â€Å"How do firms make use of open source communities?.†Long Range Planning. Vol.41 (6) pp.629-649. Lakhani, K. R., Von Hippel, E. (2003). â€Å"How open source software works:â€Å"free† user-to-user assistance.†Research Policy. Vol. 32(6) pp.923-943. Lerner, J., Tirole, J. (2002). â€Å"Some simple economics of open source.†The Journal of Industrial Economics. Vol.50 (2) pp.197-234. Parvatiyar, A., Sheth, J. N. (2001). â€Å"Customer relationship management: emerging practice, process, and discipline.†Journal of Economic and Social Research3 (2) pp.1-34. Reinartz, W., Krafft, M., Hoyer, W. D. (2004). â€Å"The customer relationship management process: its measurement and impact on performance.†Journal of Marketing Research. pp. 293-305. Ryals, L., Knox, S. (2001). â€Å"Cross-functional issues in the implementation of relationship marketing through customer relationship management.†European Management Journal. Vol.19 (5) pp. 534-542. Weber, S. (2004).The success of open source   368. Cambridge, MA: Harvard University Press. Wilson, H., Daniel, E., McDonald, M. (2002). â€Å"Factors for success in customer relationship management (CRM) systems.†Journal of Marketing Management. Vol.18(1-2) pp.193-219. Xu, Y., Yen, D. C., Lin, B., Chou, D. C. (2002). â€Å"Adopting customer relationship management technology.†Industrial Management Data Systems. Vol.102 (8) pp. 442-452. Mithas, S., Krishnan, M. S., Fornell, C. (2005). â€Å"Why do customer relationship management applications affect customer satisfaction?.†Journal of Marketing. pp. 201-209. Mendoza, L. E., Marius, A., Pà ©rez, M., Grimn, A. C. (2007). â€Å"Critical success factors for a customer relationship management strategy.†Information and Software Technology. Vol.  49(8), pp.913-945. Jayachandran, S., Sharma, S., Kaufman, P., Raman, P. (2005). â€Å"The role of relational information processes and technology use in customer relationship management.†Ã‚  Journal of Marketing. pp. 177-192.